Return & Refund Policy

At ShopSwiftly, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund policy to ensure a hassle-free shopping experience.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • The item was purchased within the last 30 days.
  • The item is in its original condition, unused, and in the original packaging.
  • The item is not a final sale item, gift card, or perishable good (e.g., food, flowers).

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@shopswiftly.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Return Authorization: Once we receive your request, we will provide you with a return authorization number and detailed return instructions.
  3. Ship the Item: Package the item securely and include the return authorization number inside the package. Ship the item to the address provided in the return instructions. We recommend using a trackable shipping method to ensure the package is received.

3. Refunds

Once we receive your returned item and inspect its condition, we will process your refund. Refunds will be issued to the original method of payment within 7-10 business days. Please note that:

  • Original Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Restocking Fee: A restocking fee may apply for certain items. You will be notified of any applicable fees during the return authorization process.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

5. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Perishable goods (e.g., food, flowers)
  • Final sale items
  • Customized or personalized items
  • Intimate or sanitary goods (e.g., undergarments, swimwear)

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery at info@shopswiftly.com. Provide photos of the damaged item and packaging, and we will arrange for a replacement or refund.

7. Return Shipping

  • Customer Responsibility: Customers are responsible for the cost of return shipping, except in cases where the item is defective or damaged.
  • Trackable Shipping: We recommend using a trackable shipping method for returns to ensure the package is received.

8. Contact Us

If you have any questions or need further assistance with your return or refund, please contact us at:

ShopSwiftly
Email: info@shopswiftly.com

Thank you for shopping with ShopSwiftly. We appreciate your business and are committed to ensuring your satisfaction.